Terms of Service
The entity “BEYOND LABEL” owns and manages this website. The products that are sold here are exclusively for your personal and non-commercial use. By accessing this website, you are agreeing to the terms and conditions identified below. If you do not agree these terms and conditions, kindly navigate to other websites.
ACCEPTANCE OF ORDER
We shall be under no obligation to supply the products ordered through this website. The display of any item on our website is not an offer to sell. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock & available at the prices specified.
If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order.
SHIPPING & DELIVERY
We aim to deliver your selected items to the place and person of your choice, in perfect condition and in the shortest possible time.
Within UAE we utilize the services of DHL for international deliveries.
We insure each purchase during the time it is in transit until it is delivered to you.
If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number that can be used at www.dhl.com
We aim to get most orders dispatched within 2 days or sooner, subject to the dress specifications, payment clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
We ship to all countries via DHL courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you for any reason a customer refuses delivery or is unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to Beyond label and you will be charged for the unpaid duties, taxes & additional shipping / return costs.
The time duration for the shipment to reach the customer:
2-3 days for shipping in UAE
3-10 days worldwide shipping + GCC
7 days for producing pre-order.
Local (UAE) - Free of charge
International - according to the DHL rates
EXCHANGES, RETURNS AND REFUNDS
We need our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.
However, for any reason the purchased item does not fit well, you may email us at email@example.com quoting your Invoice number and sizing issue within 7 days of receiving your order. We will contact you with size options. If the item is not available in stock we shall return your cash back.
If you are dissatisfied with your order for any reason, you can return your unused items for a quick refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount minus the shipping charge subject to the following;
Product must not be worn, altered, or washed.
Product with all the original packaging and garment tags still attached.
Product on Sale/Special Promotions may not be exchanged/refunded
We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Please note: Refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
All customers from UAE can email us at firstname.lastname@example.org with their Invoice Number & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
Although we are very thorough in checking all items before it is dispatched, however, if you do receive a damaged item, please let us know by email at email@example.com quoting your Invoice Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once we receive this request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item. If the item is not available in stock, a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days
After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.
We accept payments online using Visa and MasterCard credit/debit card, account transfer and also Cash on Delivery. If “Credit Card Online” is selected as the payment method, then the details on the Customers ID (Card holder’s ID) should exactly match that of the credit card used to make the purchase. We do not accept checks.
All credit/debit card holders are subject to validation checks & authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.
If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing.
BEYOND LABEL FASHION DESIGN maintains the www.beyond-label.com website.
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
User is responsible for maintaining the confidentiality of his account
Given the dynamic nature of the e-commerce, mobile devices and the internet, Beyond follows the best practices to take all necessary security measures but it makes no promise, warrant or guarantee that its website will be uninterrupted, entirely error free, free of viruses, hacks, bugs or compatible with any other specific software or material. Accessing the website is at your own risk. BEYOND LABEL FASHION DESIGN will not be responsible to you if we are unable to provide our services for any reason beyond our control.
The content of our website is presented, "as is". We do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.
LIABILITY AND INDEMNITY
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by BEYOND LABEL FASHION DESIGN in the UAE. These terms and conditions and all matters connected with any order you place in our website are governed by UAE law. In case of any disputes the law applicable would be based on the UAE Governing Law. Beyond will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.
Note: United Arab of Emirates is BEYOND LABEL FASHION DESIGN’s country of domicile.
This website is owned, managed and operated by BEYOND LABEL FASHION DESIGN, UAE. All content, pictures, designs, logos, photos & other materials on our website, social media websites are copyrighted to BEYOND LABEL FASHION DESIGN and its authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without our prior written consent.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please check back every time you visit or shop online.
For any other queries, or other information not addressed in this page or relevant sections of the website, please contact us at the below :
TEL: +971 52 7288338
Last modified: April 30, 2019.