EXCHANGES, RETURNS AND REFUNDS
We need our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.
However, for any reason the purchased item does not fit well, you may email us at firstname.lastname@example.org quoting your Invoice number and sizing issue within 7 days of receiving your order. We will contact you with size options. If the item is not available in stock we shall return your cash back.
If you are dissatisfied with your order for any reason, you can return your unused items for a quick refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the full amount minus the shipping charge subject to the following;
Product must not be worn, altered, or washed.
Product with all the original packaging and garment tags still attached.
Product on Sale/Special Promotions may not be exchanged/refunded
We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like, ARAMEX, FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Please note: Refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.
All customers from UAE can email us at email@example.com with their Invoice Number & reason for return. Once we receive this request, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.
Although we are very thorough in checking all items before it is dispatched, however, if you do receive a damaged item, please let us know by email at firstname.lastname@example.org quoting your Invoice Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.
Once we receive this request, we will confirm & dispatch a courier to collect the item. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item. If the item is not available in stock, a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days
After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.
For any other queries, or other information not addressed in this page or relevant sections of the website, please contact us at the below :
TEL: +971 52 7288338
Last modified: April 30, 2019.